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FAQ

Frequently asked questions

Do I supply the shoe or can you?


Custom Orders: You may email for special pricing if you have a DS or NDS pair you would like me to use. Customer will be responsible for shipping the shoes.




Is it ok if my shoes have been worn a few times?


Shoes must be in DS or near Deadstock condition to be worked on. If they are not they will be given back to the customer.




Is there a Return Policy for customs?


All custom sales are final.




Can you do a sketch or mock up of the Custom Private Order?


Yes, a preliminary sketch can be made to ensure customer satisfaction in the final product.




Can Masala Customs custom shoes be worn daily?


Of course, but keep in mind it is still art, and if scuffed or scratched it can affect the work, so please wear safely and at own risk.




Can shoes be worn in rain?


Yes. All customs are painted with acrylic paint.